FAQ
What is Cofeco?
Hi~ I’m Vi and I am an awkward, introverted, self-taught artist with a caffeine dependent soul. I came up with the name Cofeco by combining the words "coffee" and "concept" together. All products are designed by me with love and a splash of caffeine.
How long does shipping take?
The processing time for orders are as follows: apparel (made to order: up to 2 weeks), all other items (1-7 business days), preorder items (2-3 weeks). With the exception of holidays, longer processing time may apply.
The estimated delivery times for standard shipping (after processing) are listed below:
- North America & Europe: 7-20 business days
- Asia: 5-15 business days
- Other: 7-30 business days
Please note actual delivery times may vary due to weather, holiday, location of address, or courier service. Once packages have been handed to the delivery courier, please understand that I have no control over the speed of delivery.
Where do you ship to?
Currently shipping is available to USA, Canada, UK, Australia, Asia (China, Singapore, Malaysia, Japan, South Korea, Thailand, Cambodia, Indonesia, Philippine, Vietnam), Europe (Belgium, France, Hungary, Luxembourg, Netherlands, Poland, Germany, Austria, Denmark, Estonia, Italy, Ireland, Lithuania, Latvia, Portugal, Spain, Sweden, Slovakia, Slovenia, Bulgaria, Croatia, Finland, Greece, Romania), South America (Chile, Colombia, Brazil, Argentina, Peru, Bolivia)
Working on expanding to more locations soon!
Can I return or exchange the product?
As most items such as apparels are made to order, returns or exchange are not accepted. However, please contact me within 15 days after receiving the order if you encounter any problem(s). Please fill out the form on the contact page with your order number and details and I will get back to you as soon as possible.
Do you accept refunds?
Missing item(s) or item damaged prior or during the shipping process are eligible for refund. Please contact me within 2 weeks of delivery confirmation if you encounter any problems with the order.
Can I cancel my order?
Cancellations are accepted within 10 hours after order is placed. Please understand that orders may be packed and/or shipped therefore cancellations after that time frame will not be accepted.
When will you restock this item?
If an item is sold out, please use the contact form to let me know which item you would like restocked! I will prioritize restocking the item during future shop updates. You can also favourite the item using the wishlist tool and be notified when it is restocked.