FAQ
What is Cofeco?
Hi~ I’m Vi and I am an awkward, introverted, self-taught artist with a caffeine dependent soul. I came up with the name Cofeco by combining the words "coffee" and "concept" together. All products are designed by me with love and a splash of caffeine.
Untracked standard lettermail option
This is a cost effective way to ship small items such as stickers, art prints, cards, and other flat items. Please note that this option does not include tracking number and may come with risks. I am not responsible for lost or damaged mails shipped through the untracked standard lettermail option.By selecting the untracked standard lettermail method, the customer acknowledges that untracked lettermail is uninsured and accepts the risks associated with this shipping method.
Orders shipped through untracked standard lettermail are not eligible for refund, returns, or exchange.
Please contact me if you would like a photo of your mail with postage attached prior to shipping.
Tracked lettermail option is available for more secure delivery.
***notice: US lettermail orders placed in April & May 2025 may be delayed due to regulations at the customs border affected by the tariffs. Mails may take an additional ~0.5-1 month to arrive***
How long does shipping take?
The processing time for orders are as follows: apparel (made to order: up to 2 weeks), all other items (1-7 business days), preorder items (2-3 weeks). With the exception of holidays, longer processing time may apply.
The estimated delivery times for standard shipping (after processing) are listed below:
- North America & Europe: 7-20 business days
- Asia: 5-15 business days
- Other: 7-30 business days
The estimated delivery times for untracked standard lettermail (after processing) are:
- North America & Europe: 15-45 business days
- Asia: 5-20 business days
- Other: 20-60 business days
Please note actual delivery times may vary due to weather, holiday, location of address, or courier service.
Where do you ship to?
Worldwide lettermail shipping is available for flat paper products such as stickers, art prints, and postcards.
Shipping for all other products are available for USA, Canada, UK, Australia, Asia (China, Singapore, Malaysia, Japan, South Korea, Thailand, Cambodia, Indonesia, Philippine, Vietnam), Europe (Belgium, France, Hungary, Luxembourg, Netherlands, Poland, Germany, Austria, Denmark, Estonia, Italy, Ireland, Lithuania, Latvia, Portugal, Spain, Sweden, Slovakia, Slovenia, Bulgaria, Croatia, Finland, Greece, Romania), South America (Chile, Colombia, Brazil, Argentina, Peru, Bolivia)
Currently working on expanding to more locations soon!
Can I return or exchange the product?
As most items such as apparels are made to order, returns or exchange are not accepted. However, please contact me within 15 days after receiving the order if you encounter any problem(s). Please fill out the form on the contact page with your order number and details and I will get back to your shortly.
Do you accept refunds?
Missing item(s) or item damaged prior or during the shipping process are eligible for refund. Please contact me within 15 days of delivery confirmation if you encounter any problems with the order. Orders shipped through the untracked standard lettermail option are not eligible for refund, return, or exchange. I am not responsible for lost packages shipped through the untracked standard lettermail option as delivery confirmation cannot be verified.
Once packages have been handed to the delivery courier, please understand that I have no control over the delivery process and the speed of delivery.
Can I cancel my order?
Cancellations are accepted within 10 hours after order is placed. Please understand that orders may be packed and/or shipped therefore cancellations after that time frame will not be accepted.
When will you restock this item?
If an item is sold out, please use the contact form to let me know which item you would like restocked! I will prioritize restocking the item during future shop updates. You can also favourite the item using the wishlist tool and be notified when it is restocked.