FAQ
What is Cofeco?
Hi my name is Vicky and I am an awkward, introverted, self-taught artist with a caffeine dependent soul. I came up with the name Cofeco by combining the words "coffee" and "concept" together. All products are designed by me with love and a splash of caffeine.
How long does shipping take?
The processing time for orders are as follows: apparel (made to order: up to 2 weeks), all other items (1-7 days), preorder items (2-3 weeks). With the exception of holidays, longer processing time may apply.
The estimated delivery times after processing are listed below:
North America: 7-30 business days
Europe: 7-30 business days
Asia: 5-20 business days
Other: 7-30 business days
Please note actual delivery times may vary due to weather, holiday, location of address, or courier service.
Where do you ship to?
Worldwide lettermail shipping is available for flat paper products such as stickers, art prints, and postcards. Shipping for all other products are available for USA, Canada, UK, China, Hong Kong, Singapore, Japan, South Korea, Austria, Belgium, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden, Finland, and Greece.
Currently working on expanding to more locations soon!
Can I return or exchange the product?
As most items are custom or made to order, no returns or exchange are allowed and I kindly ask for your understanding. However, please contact me within 15 days after receiving the order if you encounter any problem(s). Email me at cofeco0501@gmail.com or fill in the form on the contact page with your order number and details. I will try my best to get back to you within 1-3 business days.
Can I cancel my order?
Cancellations are accepted within 10 hours after order is placed. Please understand that orders may be packed and/or shipped therefore cancellations after that time frame will not be accepted.
I did not receive my package.
I understand how stressful this may be! Unfortunately I do not have control over the delivery of the package once it is handed to the shipping courier. However, please contact me if you have any questions or concern regarding your package, I will try my best to assist you as soon as possible. Packages may be delayed due to a variety of reasons (holiday, weather, etc), I kindly ask for your patience and to keep an eye out for your package. I will not be responsible for lost packages shipped through the standard lettermail option.